Terms and conditions - please read before you buy

These general terms and conditions (“Terms”) of the website Vojtěch Žalčík – Photography that is operated by Vojtěch Žalčík, with registered office Světova 523/1, Praha 8 – Libeň, 180 00, Czech Republic (this is not a mailing address), ID number 65121015 (IČO), Tax identification number (DIČ) CZ7802124253, e-mail: vojtech@vojtechzalcik.com, telephone number +420-605-125-128 ("We" or "Seller") are regulated in accordance with the provisions of § 1751, paragraph 1 of Act No. 89 /2012 Coll., Civil Code, as amended ("Civil Code") mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or on the basis of a purchase contract ("Contract") concluded via E- shop on the www.vojtechzalcik.com website.

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found on the website www.vojtechzalcik.com.

The provisions of these Conditions are an integral part of the Agreement. The Agreement and Terms and Conditions are drawn up in the English language. We can unilaterally change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Conditions.

As you probably know, we primarily communicate remotely. Therefore, even for our Agreement, means of remote communication are used, which allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Agreement is thus concluded remotely in the E-shop environment, through the website interface ("E-shop web interface").

If any part of the Terms and Conditions contradicts what we agreed upon together as part of the process of your purchase on Our E-shop, this specific agreement will take precedence over the Terms.

I. SOME DEFINITIONS

The price is the financial amount you will pay for the Goods;
The shipping price is the financial amount that you will pay for the delivery of the Goods, including the price for its packaging;
The total price is the sum of the Price and the Shipping Price, excluding fees and taxes;
VAT is value added tax according to applicable legal regulations; we are not registered for VAT payment;
An invoice is a tax document issued in accordance with the Total Price;
The order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;
A user account is an account established on the basis of the data provided by you, which enables the storage of entered data and the storage of the history of ordered Goods and concluded Contracts;
You are a person shopping at Our E-shop, referred to by law as a buyer;
Goods are everything you can buy in the E-shop.
Taxes and other fees. You, as a Buyer, is solely and fully responsible for any state, local, or federal sales, VAT, excise, import fees, or any other taxes. Since I am not registered for VAT, VAT is exluded in the amounts of the Order. You are fully responsible for paying these taxes to the taxing authority, customs office or any other authority.

II. GENERAL PROVISIONS AND INSTRUCTIONS

The purchase of Goods is possible only through the web interface of the E-shop.
When purchasing Goods, it is your duty to provide us with all information correctly and truthfully. We will therefore consider the information you provided to Us when ordering the Goods to be correct and true.

III. A CONCLUSION OF THE CONTRACT

It is possible to conclude a contract with Us only in the English language.
The contract is concluded remotely via the E-shop, while the costs of using remote communication means are covered by you. However, these costs do not differ in any way from the basic rate that you pay for the use of these resources (that is, especially for Internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree that we use the means of remote communication.
In order for us to conclude the Agreement, you need to create a draft Order on the E-shop. This proposal must include the following information: a) Information about the purchased Goods (in the E-shop, you indicate the Goods you are interested in purchasing with the "Add to shopping cart button”); b) Information on the Price, Shipping Price, method of payment of the Total Price and required method of delivery of the Goods; this information will be entered as part of the creation of the draft of the Order within the user environment of the E-shop, while information on the Price, Shipping Price and Total Price will be entered automatically based on the Goods selected by you and the method of their delivery; c) Your identification and contact information used to enable us to deliver the Goods, in particular name, surname, delivery address (no P. O. BOXES are allowed), telephone number and e-mail address. We accept no responsibility for mis-delivery due to incorrect information supplied by a buyer; d) In the case of a Contract based on which we will deliver the Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.
During the creation of the draft of the Order, one can change and check the data until the time of its creation. After performing the check by pressing the "Order binding for payment" button, you will create the Order. However, before pressing the button, you must still confirm your familiarity with and agreement with these Terms, otherwise it will not be possible to create the Order. The check box is used for confirmation and consent. After pressing the button "Order binding for payment", all the filled-in information will be sent directly to Us.
We will confirm your Order as soon as possible after it is delivered to Us with a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order on our part, the Contract between Us and You is concluded. The terms and conditions in the wording effective on the date of the Order form an integral part of the Agreement.
There may also be cases where we will not be able to confirm your Order. These are especially situations where the Goods are not available or cases where you order a larger number of Goods than is allowed on our part. However, we will always provide you with information on the maximum number of Goods in advance within the E-shop, so it should not be surprising to you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the contract is concluded when you confirm Our offer.
In the event that an obviously incorrect Price is indicated in the E-shop or in the draft Order, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order, and thus the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment when you confirm Our offer. If you do not confirm our offer even within 3 days of its sending, we are entitled to withdraw from the concluded Agreement. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or missing.
In the event that the Contract is concluded, you are obligated to pay the Total Price.
If you have set up a User account, you can place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that you do not need to repeatedly fill in your identification data.

IV. USER ACCOUNT

Based on your registration in the E-shop, you can access your User account.
When registering a User Account, it is your duty to enter all data correctly and truthfully and to update them in the event of a change.
Access to the User Account is secured by a username and password. It is your duty to maintain confidentiality regarding these access codes and not to provide this data to anyone. In the event that they are misused, we bear no responsibility.
The user account is personal, and you are therefore not authorized to allow third parties to use it.
We may cancel your User Account, especially if you do not use it for more than 3 years, or if you breach your obligations under the Agreement.
The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

V. PRICING AND PAYMENT TERMS, RESERVATION OF TITLE

The price is always stated within the E-shop, in the draft Order and, of course, in the Contract. In the event of a discrepancy between the Price specified for the Goods in the E-shop and the Price specified in the draft Order, the Price specified in the draft Order shall apply, which will always be identical to the price in the Contract. As part of the draft Order, the Price for shipping will be displayed.
The total price does not include VAT, as we are not registered to pay VAT.
We will require you to pay the Total Price after concluding the Contract and before handing over the Goods. You can pay the Total Price in the following ways: a) By card online. In such a case, the payment is made through the payment gateway shoptetpay.com, and the payment is governed by the terms and conditions of this payment gateway, which are available at: vojtechzalcik.com. In the case of payment by card online, the Total price is due immediately by completion of the order.
The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The invoice will also be physically attached to the Goods and available in the User Account.
Ownership of the Goods is transferred to you only after you pay the Total Price and take delivery of the Goods. Total price is paid by crediting to Our account, in other cases it is paid at the time of payment.

VI. DELIVERY OF GOODS, PASSING OF RISK OF DAMAGE TO THINGS

The goods will be delivered to you in the tube by Czech Post (Česká pošta) to the Czech Republic or internationally;
The goods can only be delivered within the Czech Republic and selected worldwide countries.
The delivery time of the Goods always depends on its availability and the chosen method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time indicated on the E-shop is only indicative and may differ from the actual delivery time.
After taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and, in the event of any defects, to immediately notify the carrier and Us of this fact. In the event that there is a defect in the packaging that indicates unauthorized handling and entry into the shipment, it is not your duty to accept the Goods from the carrier.
In the event that you violate your obligation to take over the Goods, with the exception of cases according to Article VI.4. Condition, it does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not accept the Goods is not a withdrawal from the Contract between Us and You. However, in such a case, we have the right to withdraw from the Agreement due to your substantial breach of the Agreement. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to reimbursement of the price for transport, or the right to compensation for damage, if it has arisen.
If, for reasons arising on your part, the Goods are delivered repeatedly or in a different way than was agreed in the Contract, it is your duty to compensate Us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address specified in the Contract and they are due 14 days after the e-mail is delivered.
Dangerous damage to the Goods passes to you at the moment you take them over. In the event that you do not take over the Goods, with the exception of the cases according to Article VI.4 of the Terms and Conditions, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your part you did not take them over. The transfer of the risk of damage to the Goods means that from this moment you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.
In the event that the Goods were not listed as in stock in the E-shop and an approximate time of availability was indicated, we will always inform you in the event of: a) extraordinary interruption of the production of the Goods, whereby we will always inform you of the new expected time of availability or information about the fact that it will not be possible to deliver the Goods; b) delay in the delivery of the Goods from Our supplier, whereby we will always inform you of the new expected delivery time.
In the event that we are not able to deliver the Goods to you even within 45 days from the expiry of the delivery time of the Goods specified in the Order confirmation, for any reason, we and you are entitled to withdraw from the Contract.
Delivery of the printed photographs.

Delivery time depends on several factors. The first on is accepting the order and sending them to the professional printing company. Orders are checked on daily are are sent for printing immediately. The production time is usually 5-8 working days, depending on how many orders are in the queue. Once the printed photographs are picked up, they are packaged and handled to the shipping company within 48 hours during working days. The delivery within the Czech Republic or internationally are by Česká pošta (Czech Post) to your selected address. The delivery within the Czech Republic should be within 3 working days from the shipment date. The international deliveries vary from country and continent. The usual time of delivery within Europe is 3-5 working days, USA and Canada 8-10 days and Australia or New Zealand may take up to 14 working days. On top of these estimated times, please add additional days as the shipment may go through the customs and the above taxes may be required before the final delivery. Title and risk of loss for any purchases pass to you upon our delivery by Czech Post (Česká pošta). If your tube with the print arrives damaged or broken, please notify me immediately via e-mail! We will gladly issue a replacement, but we require a photo evidence of the damage. Email me at vojtech@vojtechzalcik.com. All these requests must be received within 15 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage that the damage was caused by the delivery. Once the request is approved, you will not be charged you for the new print, but you will be responsible for the costs of returning the damaged print to me, plus the cost of shipping the new print to you.

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

We guarantee that at the time of the transfer of the risk of damage to the Goods according to Article VI.7 of the Conditions, the Goods are free of defects, especially if: a) has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected with regard to the nature of the Goods; b) it is suitable for the purposes we have indicated or for purposes which are customary for Goods of this type; c) corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample; d) is in adequate quantity, size and weight; e) meets the requirements imposed on him by legal regulations; f) is not encumbered by the rights of third parties.
Rights and obligations regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
In the event that the Goods have a defect, i.e. in particular if any of the conditions according to Article VII.1 are not met, you can notify Us of such a defect and exercise your rights from defective performance (i.e. complain about the Goods) by sending an e-mail or letter to Our addresses listed under Our identification data. For complaints, you can also use the sample form provided by Us, which forms Appendix No. 1 of the Terms and Conditions. In exercising the right from defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice, except in cases according to Article 7.4, without Our consent. We will handle the claim in accordance with the right you have asserted from defective performance. In the event that you do not choose to resolve the defect, you have the rights listed in Article 7.5 even in situations where the defective performance was a substantial breach of the Contract.
If defective performance is a material breach of the Agreement, you have the following rights: a) to remove the defect by delivering new Goods without defects, or by delivering a missing part of the Goods; b) to remove the defect by repairing the Goods; c) for a reasonable discount from the Price;

In the event that you choose the resolution according to points a) or b) and We do not remove the defect in this way within the reasonable period that we have indicated, or we inform you that we will not remove the defect in this way at all, you have the rights according to points c), even if you they did not originally request as part of the complaint. At the same time, if you choose to remove the defect by repairing the Goods and We discover that the defect is irreparable, we will notify you and you can choose another method of removing the defect.

If defective performance is a minor breach of the Agreement, you have the following rights: a) to remove the defect by delivering new Goods without defects, or by delivering a missing part of the Goods; b) to remove the defect by repairing the Goods; c) for a reasonable discount from the Price.
In the event of a material or non-material breach, you can demand the delivery of a new item, if you cannot return the Goods in the condition in which you received them. However, this does not apply in the following cases: a) if there has been a change in the condition of the Goods as a result of an inspection for the purpose of detecting a defect; b) if the Goods were used before the defect was discovered; c) if the impossibility of returning the Goods in an unchanged state was not caused by your actions or your omission, d) if you have sold, consumed or altered the Goods during normal use before the defect was discovered; however, if this happened only partially, the part of the Goods that can be returned is your responsibility, and in such a case, the part of the Prices corresponding to your benefit from the use of part of the Goods will not be returned to you.
Within 3 days of receiving the complaint, we will confirm to your e-mail address that we have received the complaint, when we received it and the expected duration of handling the complaint. We will handle the complaint without undue delay, but no later than within 30 days of receiving it. The deadline can be extended by our mutual agreement.
We will inform you about the processing of the complaint by e-mail. If the complaint is justified, you are entitled to compensation for the costs incurred. You are required to prove these costs, e.g. with receipts or receipts for the price of transport. In the event that the defect has been rectified by the delivery of new Goods, it is your duty to return the original Goods to Us, but the costs of this return shall be covered by Us.
If you are an entrepreneur, it is your duty to report and complain about the defect without undue delay after you have discovered it, but no later than three days after receiving the Goods.
The provisions regarding the right to defects do not apply in the case of: a) Goods that are sold at a lower price, due to a defect for which the lower price was agreed upon; b) wear and tear of the Goods caused by their usual use; c) used Goods for a defect commensurate with the level of use or wear and tear the Goods had when you took them over; d) when it follows from the nature of the Goods.

VIII. CANCELLATION RULES, RETURNS POLICY AND WITHDRAWAL FROM THE CONTRACT

If you are a consumer or a company, you agree to the following cancellation rules and return policy and withdrawal from the contract rules.

Cancellation rules:

All prints are custom orders. Production of the purchased prints is handled immediately after purchase, and shipment will be done as soon as possible. As a result, printed photographs can not be cancelled, returned or refunded at any time. Due to our shipping and production timeline, produced and shipped photos prints are non-cancellable, non-returnable, non-exchangeable and non-refundable.

Returns

Return Policy

All printed photographs are custom-made and therefore, we are unable to offer returns or exchanges. Therefore, please choose carefully before you place an order and make a payment.

Even as a consumer, however, you cannot withdraw from the Contract in cases where the subject of the Contract is: a) Goods that have been modified according to your wishes or for you – such as the custom prints that are being sold on the e-shop;
We are entitled to withdraw from the Contract at any time before we deliver the Goods to you, if there are objective reasons why it is not possible to deliver the Goods (in particular, reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiry of the period specified in Article VI.9. Condition. We may also withdraw from the Agreement if it is apparent that you have intentionally provided incorrect information in the Order. In the event that you purchase goods as part of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

IX Copyright and Reproduction

All copyright rights, including, without limitation, all reproduction and trade dress rights (collectively, the “Copyright”), to the photo print are expressly reserved by Seller as the Artist. This Agreement does not include a sale or license of the Copyright to Client. Client will not reproduce or copy the Artwork without advance written permission. Artist’s signature and/or the copyright notice as they appear on or about the Artwork at the time of sale must not be removed or concealed. Artist shall receive authorship credit in connection with the Artwork at all times.

X CONSUMER DISPUTE RESOLUTION

In relation to the buyer, we are not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) Civil Code.
We handle consumer complaints through the electronic address: vojtech@vojtechzalcik.com. We will send information about handling the complaint to the buyer's email address.
The Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the Agreement. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer.
The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of on 21 May 2013, on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
Colors on computer / monitor vs. real print. You realize and and understand that (1) colours as you see them on your computer screen may not look the same as the colors as they appear on the printed photograph, and (2) no guarantee is made that any image as seen online will necessarily match exactly the colors on the final product. This is caused by the screen setting, screen abilities to reproduce colours and calibration.

X. FINAL PROVISIONS

If Our and Your legal relationship contains an international element (i.e., for example, we will send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this agreement does not affect your rights arising from legal regulations.
We will deliver all written correspondence with you by electronic mail. Our email address is listed under Our Identification Data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you contacted us.
The contract can only be changed based on our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. However, we will inform you about the change only if you have created a User Account (so that you have this information in the event that you order new Goods, but the change does not constitute a right of termination, as we do not have a concluded Contract that could be terminated), or you on based on the Contract, we are to deliver the Goods regularly and repeatedly. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive from you within 14 days of sending the information about the change the termination of the concluded Contract for regular and repeated deliveries of Goods, the new conditions become part of our Contract and will be applied to the next delivery of Goods following the effective date of the change. The notice period if you give notice is 2 months.
In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we are not responsible for damage caused as a result of or in connection with cases of force majeure, and if the state of force majeure lasts for a longer period of time than 10 days, We and You agree that the delivery maybe be delayed.
The Annex to the Terms and Conditions contains a sample complaint form and a sample form for withdrawing from the Contract.
The contract, including the Conditions, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and the confirmation of the Order with a summary of the Order by e-mail, and you will therefore always have access to the Agreement even without Our cooperation. We recommend always saving the Order confirmation and Terms.
These Terms and Conditions become effective from the 1^st January 2023.

APPENDIX No. 1 - COMPLAINT FORM

Addressee: (please fill your name and surname)

Making a complaint

Date of conclusion of the Agreement:

Name and surname:

Address (no P. O. BOXES are allowed):

E-mail address:

Telephone number:

Goods being complained about:

Description of product defects:

Suggested method for processing a claim, or providing a bank account number to provide a discount:

At the same time, I request the issuance of a confirmation of the application of the complaint, indicating when I exercised this right, what the content of the complaint is, together with my claim, including the date and method of settlement of the complaint.

Date:

Signature:

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